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FREQUENTLY ASKED QUESTIONS

COUPLES & LOVE

General:

Q: Who are we?
A.This site is own, operated and maintained by a husband and wife team: Nathalie and Lawrence. We are a newly minted husband and wife team (married <1yr) who endeavor to provide a little corner in the web were anyone can learn to love!


Q:What is our purpose?

A. To encourage, motivate, inspire a love for self, a love for others and a love for God (if you're a Christian). Though we predominately write from a Christian's point of view, the principles we write about can be used by anyone no: religious or not. We have a section specifically geared towards the Christian dogma and a general section more neutral in writing.

**Please note that because we (the writer's) are Christians we believe in that a romantic relationship is between a man and a woman. While anyone is free to read, engage, post, shop, browse our site, we do not write at anytime about homosexuality, bisexuality, asexuality, polygamy, and/or a pornographic point of view. By engaging in this site, you are an agreement with this policy. Thank you.**


Q: What is your belief?

A. Core Values:

We are Christians and thus:

    • 1. We believe in the Gospel Message of Jesus Christ
    • 2. We live by the Ten Commandments (Exodus 20:1-17)
    • 3. We believe in the Trinity: God the Father, God the Son (Jesus Christ) and the Holy Ghost
    • 4. We believe that the Holy Bible is sole guiding authority of our lives and the living Word of God

This site is affiliated with Christian Marriage Bloggers Association and we abide according to their Mission and Values.

 


Q: I see a post I really love. Can I share it?

A: As a reader, you are more then welcome to share post(s) into various social media, reblog post(s), and do ping-backs with permission my clicking on the "share button." We do request that our work is cited and links back to this original site.

All media seen on site are purchase, own and copyrighted. Media (ie: photos, videos, music) cannot be shared nor used for personal marketing, advertising, promotion or any other form of monetary gain.

Q: Do you have any restrictions on commenting?

A: Comments are always welcomed: whether you agree with the authors point of view or not. Please note that all comments may be subjected to approval before being posted. Comments that fall under the category of

  •  Racial slurs
  • Demeaning language
  • Vulgar languages or curse words
  • Rude, obnoxious, threatening and/or otherwise does not add any substance to the conversation

will be deleted. Please do not waste my time nor yours by writing them.

Disclaimers:

We are not professional nor license marriage or family counselors. We do not seek to give out advice. If you are having any serious inquiries please seek professional counseling.

By viewing, using, engaging in this site you are agreeing to our terms.

Thank you.

Q: What's in it for me?

A: We are passionate about strengthening interpersonal love - no matter what stage of life you are in!  Whether single, dating, engaged, married, we have daily love notes, blog post, and thought provoking devotionals for you. Sign up for our newsletter and receive coupons, week in review and other goodies to your inbox Follow our Facebook page and join the conversation with other Couples & Love members. If you are visual person - we got you covered! Follow us on Instagram/Pintrest for daily eye candy. 

Q: Do you give out marriage advice/counseling?

A: We are not license/certified marriage/family therapist. Therefore, we cannot conduct marriage counselling. We have no problem praying for and encouraging you and give our thoughts out as a friend-to-friend.

 ***Please note that all content of this site should not be substituted for professional advice*** 

graphic saying love hopes
graphic saying love love perseveres
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graphic saying love never fails

THE STORE

Q: Why shop with us?

A: All of our products are hand-made, hand-crafted and even hand-stitched (when applicable) to provide the unique variations just like your story. The majority of our products can be engravable and our leather is authentic, full grain leather. We sell specific items that ties to and accentuates your love for everyday use.

Q: What is your shipping policy?

A: Our items ship within three (3) business days and you shall receive the items within seven (7) business days. For our made to order, custom made and engravable items please allow for an extra three (3) business days.

Q: What is your return and refund policy?

A: We truly hope that you will love our products as much as we do! Of course, this might not always be the case. Here are some important things to consider before purchase:

Our return policy lasts seven (7) days. If seven (7) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your items will be returned based on the product. Please email us at returns@couplesandlove.com for return information. All returns – without exceptions – require a receipt or proof of purchase.

Returnable items

Only regular priced items may be refunded.

Sale, made to order, custom made items items cannot be refunded.

Please do not send your purchase back to the manufacturer.

We do not accept any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We will not accept any item that is returned more than seven (7) days after delivery.

REFUNDS & EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item or an item of similar value, send us an email at returns@couplesandlove.com for further details.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your spam/junk mail folder. Then, check your bank account and bank credit card billing policy.

Afterwards, contact your credit card company. Please note it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@couplesandlove.com.

Q: Is there anything we should know before shopping with you?

A: Yes. Our disclaimer:

“Genuine Goat Leather by its nature has some scars (due to markings/cuts on goat skin) which reconfirms that its 100% pure and gives it a perfect vintage look. Also, each bag has different colour shade and it might be a little different from given pictures which makes each bag unique. Each bag is specially fresh made for you so there might be a little different smell of leather. Some of our customers usually like this leather smell some don’t. It any which way fades away within 3-4 weeks of regular use.

Q: What is your accepted payment method?

A: Currently, we accept payment by two methodsd: Paypal and Stripe. This enables us to accept major credit cards (VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER) and provide an extra level of secure checkout.

***Please note that you will need a Paypal login in order to use that method of payment.***

Q: Where can I read your privacy, terms and conditions prior to purchase?

A: You can read our terms and conditions here. You can read our privacy clause here.

Q: Is there anything else we should know:

A: Yes! We love to hear from you. If you have any pre-order questions just send us a quick note here and we will get back to you in a timely matter!

ENROLL IN OUR FREE COURSE!

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